TOUPACK is customer-oriented and focuses on providing prompt and all-round services to our customers. Our target is to help customers to solve all problems they may have. We will keep improving our service system and keep our customers satisfied. If you have any problems or suggestions, please feel free to let us know.
We provide a full 12 month warranty and a long-term on-site paid service.
Within the length of warranty, for product quality problem, the component replacement and expressage are free of charge. However, if on-site service is needed, travelling expense, accommodation and service charge will be paid accordingly.
As for products which are out of warranty, or problems caused by wrong operation or repair without authorization, charges are collected as below:
a. Engineer's round-trip tickets.
b. Accommodation.
c. Service charge: USD 200/day.
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TOUPACK focuses on the R&D and manufacturing of intelligent weighing equipment, including multihead weighers, linear weighers, and checkweighers. Its product portfolio includes 10-head, 14-head, 20-head, and 32-head computer-controlled and PLC-controlled multihead weighers, linear weighers, automatic checkweighers, fruit and vegetable net bag packaging machines, high-speed vertical packaging machines, premade pouch packaging machines, metal detectors, X-ray inspection systems, and parallel robots. With advantages such as modern design, high weighing accuracy, and stable and reliable performance, TOUPACK products are widely used in industries including snack foods, pet food, frozen food, convenience food, seafood, and agricultural products, earning strong recognition from customers worldwide.
No.7 Huanmao 1st Avenue, Torch Development Zone, Zhongshan, Guangdong, China.